Training and coaching

Chicago IAP2 classes start Sept. 13 — Outrage class October 27/28

Emotion, Outrage and Public Participation Moving from Rage to Reason

Public anger is an increasing fact of society. Growing global citizen outrage causes government gridlock, lawsuits, stopped projects, election losses, loss of time, money, and destroyed credibility. Emotion, Outrage and Public Participation is a new workshop that builds on IAP2’s global best practices in public involvement and the work of Dr. Peter Sandman, a foremost researcher and expert in public outrage and risk communication. This course will help you move people from rage to reason and engage stakeholders in building consensus for better decisions.

This practical, hands-on workshop is a fresh 2-day mix of lecture, video, small and large group discussion and authentic, real world exercises that give you the tools and ability to manage the tough public issues that you face and move your projects forward.

People who take this course will:

– Know how to identify and assess the root causes of public frustration, anger and outrage

– Understand 12 factors of citizen emotion and be better able to predict and prevent public anger

–           – Comprehend different strategies for the 4 kinds of risk communication

– Learn the 6 main ways to prevent or reduce public wrath, to make room for reason and allow effective public engagement to take place

You’ll learn:

– Strategies for managing public opposition

– How to use outrage management in public participation plans

– Specific Tools & Techniques for working with the angriest people

– Stakeholder analysis and motivations

–           – Removing internal barriers to outrage management

–            – Asking questions with value and empathy

–             – Who should do what in the process

–              – How your attitude impacts public and stakeholder anger

If you’ve completed the IAP2 Certificate course this should be the next step in your career.

The International Association for Public Participation (IAP2) Certificate course — the best consensus building training of its kind on the planet (more than  2000 former students think so) — is being offered across the U.S. and booking fast in 2010.  If you’d like to bring this class to your neck of the woods let us know. This has proven to be the best, fundamental public involvement training that you can get.  And it qualifies for continuing education credit from the American Planning Association (APA).

Call 602-266-5556 or email me @ for more details.

We’ll be glad to talk with you about customized in-house training and issue management.  We’ll design and deliver fast, tailored communication, media, and outrage management workshops specific to your needs, and situations.  Call me!

Posted in Training Classes